We are committed to providing high-quality jewelry and ensuring your complete satisfaction. If you are not satisfied with your purchase, you may request a refund or return under the following conditions:
Eligible Items
✅ Unworn, undamaged items: Products must be in original condition with no signs of wear, scratches, or alterations. ✅ Original packaging included: Jewelry box, certificates, tags, and all accessories must be intact. ✅ Return window: [14] days from the delivery date (please adjust based on your policy).
Non-Eligible Items
❌ Custom-made jewelry (e.g., engraved items, special sizing). ❌ Sale or clearance items (unless defective). ❌ Worn or damaged items.
2. Refund Process
Step 1: Submit a Return Request
Contact our customer service (szjktech@gmail.com) with your order number and product photos (if applicable).
Step 2: Await Approval
We will review your request within 1-3 business days and notify you via email.
If approved, you will receive return instructions and shipping address.
Step 3: Ship the Item Back
Pack the item securely in its original packaging with the order number included.
Use a trackable shipping method (e.g., FedEx, DHL). Return shipping is the responsibility of the [buyer/seller] (select based on your policy).
Step 4: Refund Issuance
Upon receipt and inspection, we will process your refund within 5-7 business days.
The refund will be issued to your original payment method (credit card/PayPal/etc.). Processing times vary by bank.
3. Exchange Policy
To exchange an item (e.g., wrong size), specify the replacement product details in your return request.
The exchange process follows the same steps as a return. We will ship the new item after receiving the returned product.
4. Special Cases
Defective or Incorrect Items
If the product has manufacturing defects or does not match the description, we will cover return shipping and prioritize refunds/exchanges.
Clear photos/video proof of the issue is required.
International Orders
Customs duties and import taxes are non-refundable. Mark the return package as “Duty Paid” to avoid customs delays.
5. Contact Us
For questions, reach out to our customer service:
Email: szjktech@gmail.com
Phone:(+86)137 2870 1229
Business Hours: [e.g., Mon-Fri 9:00 AM – 6:00 PM EST]
Important Notes
Refund Timing: Credit card/PayPal refunds may take 10-15 business days to reflect in your account.
Keep Tracking Info: Retain your return tracking number until the refund is completed.
Policy Updates: This policy applies to regular purchases. Promotional items may have different terms.
