Q: Are your jewelry products authentic?
A: Yes, all our jewelry comes from certified suppliers and includes authentication documents (e.g., GIA certification for diamonds).

Q: Do you offer custom jewelry?
A: Yes, we provide customization services. Please contact customer support with your requirements.

Q: What payment methods do you accept?
A: We accept Alipay, credit cards (Visa/MasterCard), and bank transfers.

Q: Can I change my shipping address after placing an order?
A: If the order hasn’t shipped, contact customer support. Once shipped, changes cannot be made.

Q: How long does delivery take?
A: Domestic orders usually arrive in 3-5 business days, while international orders take 7-15 business days (varies by destination).

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping fees and customs duties may apply.

Q: Can I return an item if I’m not satisfied?
A: Yes, unused items can be returned within 7 days (see Refunds Policy for details).

Q: Do I pay for return shipping?
A: Buyer covers return shipping for non-defective items; we cover it for defective products.